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What if the car I want is not available; will I receive another one, equal or better than the one reserved, at the same price or will I have to pay for an unwanted upgrade?
What if my plans change and I need a larger car, do you have such cars and are they readily available?
Do you offer unlimited mileage andout-of-state mileage?
What about if the car was rented in the suburbs, can that be driven out of state?
Can I bypass any lines and just pick my car up?
If I'm waiting for shuttle service to the car rental office, how long will I have to wait? Do buses run continually or, will I have to wait for someone to drive to the airport?
What is the average age of the oldest vehicle in the lot? Are there more than 15,000 miles on the average vehicle?
Do all cars have power windows locks? ABS brakes?
Will the car be delivered to me newly washed and cleaned? Are car interiors hand wiped with disinfectant prior to rental?
Is Emergency Roadside Assistance available 24 hours? Is the service available out of state and is there an extra charge?
If I need my car for an extra day, will it be a problem? Do you have 24 hour/7 day-a-week service to change reservations or to change plans in the middle of a rental?
When renting in the suburbs, can the customer be picked up within an hour at his or her doorstep?
I need a child car seat to fit a 10 month old and a one-year-old. Do you offer seats in different sizes?
Will I be able to return my car to the airport quickly and easily? What if I need to drop my car off after hours; will the office be open or are there other return options?
Can a car rented elsewhere be returned at an airport? What about vice versa?
In addition to maps, what else do you provide for customers who need directions?
Are customer service representatives available to show how to work extra vehicle features such as GPS systems?
What extras can I ask for? Can I get GPS r or Sirius satellite radio with my car?
Can I get frequent traveler points or miles?
Are the cars serviced regularly? Are customer comments about the car's performance handled in a timely manner?
What if I need to drop off elsewhere, do you have other locations; what about returning the car to a different state?
Are luxury cars available for rent in addition to large luxury cars like the Lincoln Town Car or Cadillac sedans?
(Source: Hertz)
